Refund & Cancellation Policy
This page restates, in one place, the refund and cancellation terms that form part of our Terms of Service (section 5, “Subscriptions & payments”). Where this page and the Terms describe the same thing, they say the same thing; the Terms remain the operative agreement.
1. Refunds on plans
You may request a full refund within 7 days of purchase through Settings → Billing History. Refunds are processed to your original payment method within 5–7 business days.
To keep refunds available to genuine customers, they are subject to fair-use limits. A refund may be declined if:
- you have already consumed more than one day’s Spark allowance for the plan you purchased;
- you have received more than 2 refunds in the preceding 180 days; or
- you have received more than 3 refunds in total on your account.
Where a refund reverses a plan you had previously upgraded from, your account returns to whichever plan you still have unrefunded paid time on, rather than dropping to Free.
2. Refunds on Spark top-ups
Refunds on top-up purchases are available within 7 days only if no Sparks from that top-up have been consumed. Partial consumption makes the top-up ineligible for refund.
3. Cancellation
One-time by default. Unless you turn on auto-renewal, a plan is a one-time purchase: it grants access for the stated period (30 or 365 days) and then expires, and you are not charged again. There is nothing to cancel.
If you enabled auto-renewal, you can cancel it at any time from the Pricing screen or Settings → Billing. Cancellation takes effect at the end of the current cycle, and you keep access until then. We email you a receipt and a GST tax invoice after every renewal charge.
Auto-renewal on the Student Plan additionally requires your student verification to remain valid; if it lapses, auto-renewal is cancelled at the end of the current cycle.
4. Prices, GST and invoices
All prices are inclusive of 18% GST under Indian law. A payment confirmation email is sent after each purchase, and GST tax invoices are available for download from Settings → Billing History.
Payments are processed by Razorpay (PCI-DSS Level 1 compliant). We never receive or store your card, UPI, or bank account details.
5. If you are unhappy with a decision
Write to our Grievance Officer at admin@vararuchi.com. You do not need an account to complain. We acknowledge every complaint within 24 hours of receipt and resolve it within 15 days, telling you the outcome and our reasons. Full details, including your right of appeal to a Grievance Appellate Committee, are in Terms of Service section 14 and on our Contact page.