Contact Us
Who we are
- Legal entity
- Devarua Labs, trading as Vararuchi
- Registered address
- Palakkad, Kerala, India — 679521
- GSTIN
- 32KBIPK3604M1ZH
- Website
- vararuchi.com
How to reach us
- General support and account help
- admin@vararuchi.com
- Billing, invoices and refunds
- admin@vararuchi.com — see our Refund & Cancellation Policy first; most requests can be completed yourself from Settings → Billing History.
- Privacy and data requests
- admin@vararuchi.com — see our Privacy Policy.
We aim to answer support email within 2 business days. Complaints follow the statutory timelines below, which are shorter and binding.
Grievance Officer
As required by the Consumer Protection (E-Commerce) Rules, 2020 and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have designated a Grievance Officer:
- Name
- Grievance Officer, Devarua Labs
- admin@vararuchi.com
- Address
- Palakkad, Kerala, India — 679521
We acknowledge every complaint within 24 hours of receipt. We resolve complaints within 15 days of receipt, and tell you the outcome and our reasons.
Where a complaint concerns content that exposes a person’s private area, shows them in full or partial nudity or in a sexual act, or is impersonation including artificially morphed images, we act to remove or disable it within 24 hours of a valid complaint, in line with Rule 3(2)(b).
Signed-in users can also report any post, reply, bug report or feature request directly from the Help Center using the “Report” control on the item.
If you are unhappy with our decision
You may appeal to a Grievance Appellate Committee constituted by the Central Government under Rule 3A, within 30 days of receiving our response. Appeals are filed at gac.gov.in. This right is in addition to, and does not affect, your right to approach a court.